Contact us

Our Location

Avalon Beach
New South Wales
2107, Sydney

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

📸 About the Prints

Are your photographs original?

Yes. All photographs are original works captured and curated by me. Each image is professionally edited to ensure the highest quality for print.

What sizes are available?

Available sizes are listed on each product page. Size availability may vary depending on the image and frame style.

What type of paper is used?

Prints are produced on premium, archival-quality paper designed to ensure long-lasting colour, clarity, and detail.

🖼 Frames & Quality

Do the prints come framed?

Yes. All framed prints arrive ready to hang. Frame options are clearly shown on each product page.

What materials are the frames made from?

Frames are made from high-quality materials selected by Printify’s professional print partners. Specific details may vary by frame type.

Will the final product look exactly like the photos on the website?

While every effort is made to ensure accurate colour representation, slight variations may occur due to screen settings and print processes.

🚚 Shipping & Delivery

Where do you ship?

We currently ship within Australia. International shipping availability may vary and will be shown at checkout.

How long does delivery take?

Orders are typically produced and shipped within 3–7 business days. Delivery times vary depending on your location and will be estimated at checkout.

Who handles printing and shipping?

All prints are professionally produced and shipped by trusted Printify fulfilment partners.

Will I receive tracking information?

Yes. Once your order has shipped, you’ll receive a tracking link via email.

💳 Payments & Security

What payment methods do you accept?

All payments are securely processed via Stripe. This includes major credit and debit cards, and other payment options supported by Stripe.

Is my payment information secure?

Absolutely. Your payment details are encrypted and handled directly by Stripe. We never store or have access to your card information.

🔄 Returns, Refunds & Damages

Do you accept returns or exchanges?

Because each print is made to order, we don’t accept returns for change of mind.

What if my print arrives damaged or defective?

If your order arrives damaged or there is a printing issue, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund where appropriate.

🎁 Orders & Gifting

Can I send a framed print as a gift?

Yes — framed prints make great gifts. Prices are not included in the package.

Can I include a gift message?

If gift messages are available, this option will be shown during checkout.

📬 Contact & Support

How can I contact you?

If you have any questions or need support, please reach out via the Contact page or email us directly. We aim to respond within 1–2 business days.

INFORMATION ABOUT US